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What Other's Say About Richmond American Homes
From our neighbors to other Richmond American Homes owners at
other communities, all had negative views and the same set of complaints about
Richmond American Homes:
1) They misled us
2) Poor quality and
workmanship
3) Unresponsive
4) Identified repairs
have not been resolved
5) We had to finish
the work ourselves
6) Unprofessional
business conduct
Below are some of what
is being said about Richmond American Homes on the internet. There is a definite
pattern in their business practice as previously noted by the Better Business Bureau.
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Response of Richmond American Homes,
dated 28 August, 2001, to a courtesy note, Letter
5,
dated August 20, 2001. |
You might want to update your resources.
Consumer Affairs.com has no listing for "Richmond American
Homes"
HADD shows that the VA case has been resolved and does not allow you to
click on the report
And the BBB link shows that most have been resolved successfully or at
least been responded to.
Doesn't look too bad for RAH. |
Below are the
current,
as well as the previous, contents of the webpages
Use
the Back button on your browser to get back to this page.
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Better
Business Bureau of Metro Washington DC
(Enter
site/Consumer Services/Obtain a Report/Quick Search Phone: 703-352-0800/Submit)
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Homeowners
Against Deficient Dwellings (HADD) |
ConsumerAffairs.Com |
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BBB Customer
Experience Record
(Current)
Our file experience shows that most customer complaints
broought to the company's attention by the Bureau have been resolved. Some
complaints remain unresolved in our files, however. The company responded
to complaints by explaining delays, completing construction or warranty
corrections, and explaining its warranty provisions. |
(Current)
Richmond American Homes Complaint - VA - Solved |
(Current) |
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BBB Customer
Experience Record
(Prior
to 20 August 2001)
Based on our standards, this company has an unsatisfactory
business performance record with the Bureau. An unsatisfactory business
performance report is given when a pattern in the company's customer complaints
causes us concern, when the company does not respond to complaints, or when it
fails to substantiate its advertising claims. Specifically, our records show
that although the firm resolved most complaints, it failed to respond to some
customer complaints brought to its attention by the Bureau. Some answered
complaints remain unresolved in our files. The company generally responded to
complaints by explaining delays, completing the work or transaction, and
explaining its warranty provisions. |
Homeowner files complaints about Richmond
American Homes. Read the Details in
RichmondAmericanHomes01.html.
(Prior
to 20 August 2001)
"Part 2 of our problem is that our house is basically
STILL under construction. This is due to Richmond American’s inability
to rectify material, workmanship and technical design flaws, in addition to the
facilitation of the repairs, replacement of material, etc. in a timely manner
and to our satisfaction. Our initial, as well as our 90-day walkthrough
documents have not been completed, signed and agreed to by both parties.
Richmond American continues to change their supervisors (we are working with the
4th construction/service supervisor), forcing us to re-explain/identify
material, workmanship and technical design flaws, but also to regain agreements
through them and their management repeatedly."
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(Prior
to 20 August 2001)
"My neighbors on each side moved in
around the same time and are at least equally unhappy with Richmond American.
They got our money, but now are not being responsive to the repair requests that
were made prior to settlement."
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Customer
Complaint Information
Complaints against this business concern
guarantee or warranty issues, product quality, repair issues and service
issues.
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