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BBB Customer
Experience Record
(1
September, 2002)
Our file experience shows that most customer complaints
brought to the company's attention by the Bureau have been resolved. Some
complaints remain unresolved in our files, however. The company responded
to complaints by explaining delays, completing construction or warranty
corrections, and explaining its warranty provisions.
Customer
Complaint Information
The complaint against this business
concerns repair issues and service issues.
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(1
September, 2002)
Richmond American Homes Complaint - VA - Solved |
(1
September, 2002) |
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BBB Customer
Experience Record
(Post 20 August,
2001)
Our file experience shows that most customer complaints
broought to the company's attention by the Bureau have been resolved. Some
complaints remain unresolved in our files, however. The company responded
to complaints by explaining delays, completing construction or warranty
corrections, and explaining its warranty provisions. Customer
Complaint Information
Complaints against this business concern
guarantee or warranty issues, product quality, repair issues and service
issues.
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(Post 20 August,
2001)
Richmond American Homes Complaint - VA - Solved |
(Post 20 August,
2001) |
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BBB Customer
Experience Record
(Prior
to 20 August, 2001)
Based on our standards, this company has an unsatisfactory
business performance record with the Bureau. An unsatisfactory business
performance report is given when a pattern in the company's customer complaints
causes us concern, when the company does not respond to complaints, or when it
fails to substantiate its advertising claims. Specifically, our records show
that although the firm resolved most complaints, it failed to respond to some
customer complaints brought to its attention by the Bureau. Some answered
complaints remain unresolved in our files. The company generally responded to
complaints by explaining delays, completing the work or transaction, and
explaining its warranty provisions. Customer
Complaint Information
Complaints against this business concern
guarantee or warranty issues, product quality, repair issues and service
issues.
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Homeowner files complaints about Richmond
American Homes. Read the Details in
RichmondAmericanHomes01.html.
(Prior
to 20 August, 2001)
"Part 2 of our problem is that our house is basically
STILL under construction. This is due to Richmond American’s inability
to rectify material, workmanship and technical design flaws, in addition to the
facilitation of the repairs, replacement of material, etc. in a timely manner
and to our satisfaction. Our initial, as well as our 90-day walkthrough
documents have not been completed, signed and agreed to by both parties.
Richmond American continues to change their supervisors (we are working with the
4th construction/service supervisor), forcing us to re-explain/identify
material, workmanship and technical design flaws, but also to regain agreements
through them and their management repeatedly."
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(Prior
to 20 August, 2001)
"My neighbors on each side moved in
around the same time and are at least equally unhappy with Richmond American.
They got our money, but now are not being responsive to the repair requests that
were made prior to settlement."
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